The essays use multiple data collection methods, including crawling social media (essay 1), archival data (essays 1 and 2), interviews (essay 3), and a mixed-method study based on interviews and longitudinal surveys involving three rounds of data collection (essay 3). It uses data on publicly-traded US companies, interviews, and surveys, to address this broad question through three essays on the impacts of AI on individuals, firms, and society. This dissertation seeks to address this gap by examining the impacts at individual and firm levels. Extant research has investigated the algorithm development eye of AI and neglected the implications eye of AI on the users of AI and organizations. This dissertation focuses on the tension arising from such contrasting expected impacts of AI. However, others believe that AI will bolster growth, improve business processes, and create new business opportunities. The ultimate paradox is that this technology may become a powerful catalyst that we need to reclaim our humanity." - John HagelĪrtificial intelligence (AI) is viewed as a disruptive technology that some executives believe will take over a lot of jobs. "If we do it right, we might be able to evolve a form of work that taps into our uniquely human capabilities and restores our humanity.
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